Privacy Policy

1. General Provisions

1.1. This Privacy Policy describes how we collect, use, store, and protect the personal data of users and clients of our website and our shipping/logistics services.
1.2. By using our website or services, you agree to the processing of your personal data in accordance with this Privacy Policy.
1.3. We comply with applicable data-protection laws, including the EU General Data Protection Regulation (GDPR) and Estonian legislation.

2. Personal Data We Collect

We may collect the following categories of personal data:

• Name, surname, email address, phone number;

• Company name, role, and contact information;

• Shipping and logistics data (origin, destination, cargo details);

• Billing and payment information (if applicable);

• Documents submitted through forms (e.g., booking details, inquiries);

• Website usage data: IP address, browser data, cookies, analytics;

• Communication history with our support team or sales team.

We collect only the data necessary to provide our services.

3. Purposes of Data Processing

We process personal data for the following purposes:

• Providing shipping, logistics, and container-related services;

• Preparing quotes, schedules, booking confirmations, and operational communication;

• Issuing invoices, accounting, and financial reporting;

• Customer support and responding to inquiries;

• Website improvement, analytics, and service optimisation;

• Marketing communication (only with separate consent);

• Compliance with legal and regulatory obligations.

4. Disclosure and Transfer of Data

4.1. We may share personal data with service providers and partners involved in delivering logistics services, including carriers, agents, terminals, and IT service providers—only as necessary.
4.2. We do not sell or disclose personal data to unrelated third parties without consent, except where required by law.
4.3. If data is transferred outside the EU/EEA, we ensure appropriate safeguards (Standard Contractual Clauses or equivalent protection).

5. Data Retention

5.1. We retain personal data only as long as necessary to fulfil the purposes described above.
5.2. When data is no longer needed, it will be deleted or anonymised in accordance with legal requirements (e.g., accounting retention periods).

6. Data Subject Rights

You have the right to:

• Request access to your personal data;

• Request correction or deletion of your data;

• Restrict or object to processing;

• Withdraw consent (if processing is based on consent);

• Request data portability;

• File a complaint with a supervisory authority (Estonian Data Protection Inspectorate).

We will respond to requests within a reasonable time frame as required by GDPR.

7. Data Security

We apply appropriate technical and organisational measures to protect personal data from loss, unauthorised access, alteration, or disclosure.
However, no system is completely risk-free, and we cannot guarantee absolute security.

8. Cookies and Website Analytics

Our website may use cookies to:

• Enable essential site functionality;

• Improve performance and user experience;

• Conduct analytical and statistical processing;

• Support marketing features (only with consent).

You can manage cookie settings in your browser. Disabling cookies may affect website functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Updated versions will be published on the website with the date of the latest revision.
We recommend reviewing this page periodically.

10. Contact Information

If you have any questions or requests concerning your personal data, please contact us:

RENOVA PCF LLC
Address: Peterburi tee 81,13816  Tallinn, Estonia
Email: shipping@renova.ee
Phone: +372 511 37 00

Date of last update: 17.11.2025